Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@saucebarofficials.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@saucebarofficials.com.

Damages and issues
Please inspect your order upon reception and contact us within 24 – 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Defective on Arrival and Buyer’s Remorse Policy

The policies below exclude coverage for damage resulting from accident, disassembly, customized modification, or user error. 

Defective on Arrival (DOA) Device

For your defective warranty item to be eligible for exchange or credit, it must meet the following requirements:

• It must be reported by creating a ticket within 72 hours or less from the date of receiving your package*
• All the accessories included in the purchased package must be sent in with the defective device
• The item must have no signs of physical damage outside of normal wear and light usage
• Returned items can be exchanged for the same item
• Items with manufacturer’s Visual Defects like small paint chips, will not be accepted for return

*If an item is received defective, you must create a detailed support ticket within 72 hours from the time marked “Delivered” by the carrier. After this timeframe, we consider your order delivered and complete.

Buyer’s Remorse

It must be 14 days or less from the date of receiving your package. We only accept buyer’s remorse exchanges of items that are unopened, unused and in its original sealed packaging. In other words, you must return the product in the way it was received. No exceptions.

There is a 20% restocking fee on items exchanged under buyer’s remorse.

Sauce Bar does not compensate for shipping costs for buyer’s remorse returns. The customer is responsible for return shipping. Once received and processed, your exchange or credit will be issued. 

PLEASE NOTE: If items in a return order are deemed ineligible for a credit or exchange, you are responsible for shipping fees to receive your items back. Items will not be shipped back until shipping fees are paid to us. We will hold these items for no longer than 5 business days after initial contact with customers, after which the items will be disposed of or discarded. IT IS YOUR RESPONSIBILITY TO READ THE RETURN POLICY THOROUGHLY.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Payments made by Cash App, Zelle, Apple Pay, PayPal, or Venmo will be refunded immediately.